Last updated: May 30, 2025
Refund Policy
At Addme Shop, we are committed to your satisfaction. Because our products are perishable food items, we do not offer refunds except in the one circumstance detailed below. Please read this policy carefully before placing your order.
1. Eligibility for Refund
- Incorrect Product Received: You are eligible for a full refund or replacement only if the item you received is materially different from the product you ordered (e.g., wrong flavor, wrong package size, or entirely different SKU).
No other reasons—such as change of mind, customer's error in ordering, or expected taste—qualify for a refund.
2. How to Request a Refund
- Timeframe: Contact us within 48 hours of delivery.
- Documentation: Email contactaddmie@gmail.com with your order number, photos of the product label, and a brief description of the discrepancy.
- Verification: We will review your submission and may request additional details or photos.
- Resolution: Once approved, we will issue a full refund to your original payment method or ship the correct item at no extra cost.
3. Non-Refundable Cases
- Change of mind or personal preference
- Perceived taste or quality issues not related to receiving the wrong product
- Orders placed in error by the customer
- Any damage occurring after delivery due to mishandling or storage
4. Processing Time
Approved refunds will be processed within 5–7 business days. Shipping corrections (reshipments) typically occur within 3 business days after approval.
5. Contact Us
If you have questions about this policy or need to submit a refund claim, please reach out:
- Email: contactaddmie@gmail.com
- Phone: +234 913 883 0000
- Live Chat: Available 24/7 on our website