Last updated: May 30, 2025
1. Overview
At Addme Shop, we’re committed to delivering your favorite Addme® products swiftly and reliably across Nigeria. This Shipping Policy explains our flat-rate shipping, delivery regions, processing times, carriers, tracking options, and what to expect once you place your order.
2. Shipping Destinations
- Domestic Shipping: We ship to all states and territories within the Federal Republic of Nigeria.
- International Shipping: Currently, we do not offer international shipping. We hope to expand internationally soon—stay tuned!
3. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation (Monday–Friday, excluding public holidays). During peak seasons or promotions, processing may take up to 3 business days.
4. Shipping Rates & Methods
- Flat-Rate Shipping: ₦1,500 per order, regardless of weight or quantity.
- Express Delivery: Available for ₦2,500—delivered within 1–2 business days subject to location.
- Standard Delivery: Delivered within 3–5 business days via our trusted courier partners.
5. Carriers
We partner with leading Nigerian logistics providers to ensure safe, timely delivery:
- GIG Logistics (GIGL)
- FedEx Nigeria
- ABC Transport
- Local trusted courier services in remote regions
6. Order Tracking
Once your order ships, we’ll send you a tracking number via email and SMS. Simply enter that number on the carrier’s website or click the tracking link in your order confirmation to monitor your delivery in real time.
7. Delivery Timeframes
| Region | Standard (3–5 days) | Express (1–2 days) |
|---|---|---|
| Lagos & Abuja | 3 business days | 1 business day |
| Other Major Cities | 3–5 business days | 1–2 business days |
| Remote Areas | 4–7 business days | 2–3 business days |
8. Shipping Delays & Exceptions
While we strive for on-time delivery, external factors (weather, strikes, public holidays) can sometimes cause delays. If your order hasn’t arrived within the estimated timeframe, please contact our support team at contactaddmie@gmail.com or +234 913 883 0000.
9. Missing or Damaged Packages
- If your package arrives damaged, please photograph the damage and notify us within 48 hours so we can initiate a claims process with the carrier.
- For lost packages, we’ll investigate with the courier and, if necessary, arrange a replacement shipment at no extra cost.
10. Contact Us
Questions or special requests? Reach out:
- Email: contactaddmie@gmail.com
- Phone: +234 913 883 0000
- Live Chat: Available 24/7 via our website