Last updated: May 30, 2025
Return Policy
At Addme Shop, we value accuracy and your satisfaction. Because our products are perishable food items, we do not accept returns except when the item you receive is materially different from what you ordered. Please review this policy before placing your order.
1. Eligibility for Returns
- Incorrect Item Delivered: You may request a return only if the product you received differs in flavor, size, SKU, or packaging from your original order.
No other reasons—such as change of mind, taste preference, or ordering error—qualify for a return.
2. Initiating a Return
- Timeframe: Notify us within 48 hours of delivery.
- Submission: Email contactaddmie@gmail.com with your order number, clear photos of the delivered product, and a description of the discrepancy.
- Review: We will verify your claim and may ask for additional information.
- Next Steps: If approved, we will arrange a pickup of the incorrect item and deliver the correct product at no additional charge.
3. Non-Returnable Situations
- Change of mind or personal preference
- Perceived taste or freshness issues not related to receiving the wrong product
- Customer ordering errors
- Damage occurring after delivery due to improper handling or storage
4. Processing Time
Approved returns and reshipments are typically completed within 3–5 business days after claim approval.
5. Contact Information
For return requests or questions, please contact us:
- Email: contactaddmie@gmail.com
- Phone: +234 913 883 0000
- Live Chat: Available 24/7 on our website